45 Day No-Hassle Return
If for any reason you are not satisfied with your purchase or simply change your mind, feel free to return it in new, pristine condition* for a full merchandise refund within 45 days of your purchase. **
How to Make a Return
1. Simply email our Technical Support Team at firstname.lastname@example.org and let us know:
- Your name and order number
- Part number and quantity of items being returned
- Reason for return
- Let us know if you would like a refund or an exchange
- A daytime phone number where we can contact you in the event further information is needed to complete your refund/exchange
2. Insure your return for the merchandise value and ship to:
Attention Returns Department
2150 Portola Ave. D-130
Livermore, CA, 94551
Most returns are processed within 4 business days.
Please note some returns may require extended processing days
for technical evaluation, peak times, etc.
3. Review our Warranty and Returns for complete return policy details.
* In order to be eligible for refund, items must be in as-new condition:
- Fully assembled items must be in proper working condition and free of any physical or cosmetic damage.
- Kits must be in as shipped, un-assembled condition, with all components in their original factory packed bags.
** XO Modules purchased separately are excluded from this policy and are not refundable, since these are custom built for each customer.